University course affected by strikes or COVID‑19?

Make a Student Claim for Universities who may have not provided the services they agreed to provide. There are many legal basis upon which the university will be required to compensate you. We're here to provide you with claims expertise to handle your compensation claim.

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Classes cancelled or online due to COVID?

The university may have failed to ensure the learning outcomes and prospects set out by their promotional materials. Access to libraries and other facilities or services may have also been restricted at times. The online equivalent would've been much cheaper than £9,250.
university lecturers on strike

Strikes affected your learning?

Over 2020, 2021, 2022 and 2023 university classes were cancelled due to lecturer strikes and the education department may have failed to minimize the impact of cancelled classes on students' academic interests. Lectures were interrupted, and often this wasn't made up for.
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What exactly can be refund claimed for?

Students can claim financial compensation for any breaches of the study agreement. This can be done through other means, or you can trust Student Claims' experienced compensation experts to do follow the necessary claim process for your refund.

Start a claim

We're here to investigate all grounds for a possible case, working on a no-win, no-fee basis*.

    Frequently asked questionsMissed out on education, what can I do?

    We provide uni refund advice
    Our experts will contact you and discuss the terms of your case, including whether you may have grounds for a claim.
    Bear in mind our website only lists some of the most common types of grounds for claims. This list is not and never can be exhaustive, because every case is different.
    You can always just contact us and discuss the exact nature of your individual claim.
    Tuition fee refund

    FAQHow much compensation could I receive?

    Refund for courses
    This would be dependent on which course you are on, how your university experience was affected by strikes and Covid-19, and what fees your university charges for that course.

    We should be able to provide estimates of potential individual compensation as your group claim progresses.
    University Tuition fee claim

    FAQAre there any upfront fees?

    No-win, no-fee*
    We charge no upfront fees and nothing at all unless we are successful, provided you leave the case in our hands throughout. Its only if we are able to win you a refund, write-off or other compensation that you have to pay our fee which is one-third (33%) of the total amount (inclusive of VAT where necessary). Once you've been awarded compensation we will then send our invoice for 33% (inclusive of VAT where necessary) of the compensation. Please see our terms and conditions for full details.
    Compensation for university students

    Frequently asked questions

    I think I’ve missed out on education, but I couldn’t find enough information to be absolutely certain, what can I do?

    In this case, just fill out the Quick Enquiry Form with as much detail as you can.

    Our experts will contact you and discuss the terms of your case, including whether you may have grounds for a claim.

    Bear in mind our website only lists some of the most common types of grounds for claims. This list is not and never can be exhaustive, because every case is different.

    You can always just contact us and discuss the exact nature of your individual claim.

    Are there any upfront fees?

    We charge no upfront fees and nothing at all unless we are successful, provided you leave the case in our hands throughout. So win or lose, you pay nothing out of your own pocket, and there is no financial risk to you at any stage. Once you’ve been awarded compensation we will then send our invoice for 33% (incl. VAT) of the compensation. Please contact us to discuss your claim and request your claim pack for full details.

    How much compensation could I receive?

    This would be dependent on which course you are on, how your university experience was affected by strikes and Covid-19, and what fees your university charges for that course.

    Am I protected by consumer law to make a refund claim for university lecturer strikes?

    In 2018, 575,000 teaching hours were lost, hitting students hard in lost fees, disruption to grades, and stress.

    The government report states “university students who pay tuition fees are protected by consumer law, and are entitled to seek remedies or refunds if their university fails to provide the education they have paid for.”

    Given the £9,250 a year fees and amount of pressure there is on students to perform well at university, it’s more than reasonable to make a claim if you feel you’ve not received the service you paid for.

    Would I be entitled for compensation for coronavirus affecting my studies or moving my courses online?

    During the coronavirus pandemic, resources were not well-advertised and students often missed out (and were therefore disadvantaged), a lot of teaching has been missed, facilities & libraries closed, and students at no fault of their own failed to complete a set number of hours of practical placements that could not be completed during COVID-19, delaying many students educational progression. Many universities failed to ensure clear, regular, and frequent communication. On top of this, the price of an online course is considerably cheaper than traditional university fees, yet most teachings was still moved online.

    As stated above, given the £9,250 a year fees and the amount of pressure there is on students to perform well at university, it’s more than reasonable to make a claim if you feel you’ve not received the service you paid for.

    Can I claim compensation, even if I get my qualification?

    If the standards at your university aren’t satisfactory, e.g. a considerable amount of teaching time has been cancelled, and the learning outcomes for the modules couldn’t have been delivered in full, students can ask for financial compensation. For example, if your university’s professors and staff have been striking and you’ve missed class time and you think it’s affected your grades, you might be able to claim back some of your university fees.

    After spending £9,000+ or more on tuition fees, the cancelled teaching time means that as many as one million students could miss out on crucial lectures and seminars – so if the strikes impacted your studies, you might be entitled to claim compensation and to take the matter further.

    As long as you have a strong enough case, you could be entitled to a payout.

    Can you take action my university for false advertising?

    Yes, you can sue for false advertising. Many regions have specific false advertising and consumer protection laws that gives consumers the right to sue for misleading them. Our claims procedure won’t be suing the university but instead we will be finding the basis through the university claims process and the educational ombudsman for your compensation.

    Are there legal cases being won over strikes and coronavirus?

    A student complained about lost contact hours due to their lecturer striking, their university referenced a ‘force majeure’ clause in response to the complaint. This clause basically means that, if they face issues outside of their control, they aren’t obliged to carry out their contractual promises.

    But, as the student hadn’t been aware of this clause beforehand, the Office of Independent Adjudication  (OIA) referenced the consumer protection legislation as a reason the student would be entitled to compensation – and as a result compensation was granted.

    According to a report by The Independent in 2020, King’s College London had refunded a total of over £640,000 to more than 500 students, with the amounts paid to individuals ranging from £122 to £4,500.

    If you think you should get compensation over the UCU strikes you can take the complaint further with us.

    Can I claim compensation even if I was not assessed on missed content?

    We believe that universities are not solely about assessments, but about education.

    It is possible to get compensated where ‘students who expect to learn about a particular subject, but who don’t receive the teaching they are supposed to get are not adequately compensated by the University / College. It is reasonable to expect providers to make some attempt to make up for what has been missed, but it doesn’t have to be a like-for-like replacement of teaching hours.’

    How are the costs covered for my claims case?

    The claim you would make with us are ‘No Win, No Fee’ claims. This means that provided you don’t cancel the agreement part way through you pay nothing at all if your case isn’t successful. If you are awarded a compensation payment whether this is a ‘goodwill gesture’ or as a result of acceptance of liability you keep 67% of whatever compensation you receive. The remaining third (33%) of the compensation used to cover our work on your claim so that you do not pay any costs up-front.

    Are there other ways to claim compensation?

    If you’re thinking about complaining, you might be joining a long queue of other students making similar complaints. Following widespread strikes dating back to 2018.

    If you’d like to complain, the first step is to approach your university. They might be able to offer you some sort of compensation without you needing to take the complaint any further.

    However, if you’re not lucky enough to receive a pay out – or if they offer you something that you deem not to be enough – students can complain to the Office of the Independent Adjudicator (OIA).  However:

    From what we have seen and heard, universities do not generally pay students any compensation other than very limited sums.

    The OIA says: “an assessment of the quality of what has been delivered is likely to involve academic judgment, which we can’t look at . . . This means that we can’t look at a complaint . . . that an online teaching session was just not as good as it would have been face to face”. This is reflected in the OIA’s decisions to date from students whose teaching moved online.

    There are strict time limits and you would need to carry out all work dealing with your university and then the OIA by yourself, without the benefit of claims assistance. By trusting and starting with us, we’ll take care of the whole process, compiling the case, collecting all the relevant paperwork, and following up with the university if they make things difficult, and keep you updated throughout the entire process.

    Can I claim compensation for University Marking Boycotts?

    Marking boycotts can delay your academic progression, affecting your employment opportunities and financial stability. If you’ve been adversely impacted, you may be eligible for compensation. Our experts at Student Claims are here to assist you in navigating this process seamlessly, ensuring you reclaim what’s rightfully yours.

    Can I claim a refund if I dropped out of university?

    Yes, under certain circumstances, you may be eligible for a tuition refund if you’ve dropped out of university. At Student Claims, we guide you through the claims process to recover the tuition fees for the unutilized period of your course.

    What universities do you support with claims?

    What universities do you support with claims?

    We are happy to work with students from any university including any of those listed below:
    Durham University
    Loughborough University
    UCL (University College London)
    University of Warwick
    University of Bath
    Lancaster University
    The University of Edinburgh
    University of Manchester
    University of Exeter
    University of Southampton
    University of Glasgow
    University of Bristol
    University of York
    University of Birmingham
    University of Leeds
    King’s College London, University of London
    University of East Anglia UEA
    Heriot-Watt University
    University of Nottingham
    Cardiff University
    University of Sheffield
    University of Essex
    University of Dundee
    Swansea University
    University of Strathclyde
    University of Liverpool
    Royal Holloway, University of London
    Harper Adams University
    Queen’s University Belfast
    University of Surrey
    University of Reading
    Newcastle University
    University of Stirling
    University of Aberdeen
    University of Leicester
    University of Sussex
    Queen Mary University of London

    If your university is not listed please still contact us by filling in our Quick Contact Form and we’ll assess your case.

    Reviews of our advisors

    'I have found them to be extremely efficient and without their help, I would not have had a successful claim. They worked very hard on my behalf and I thank them for all their hard work.'

    Jeanette Hare

    'The team were successful in winning our claim for us. We are so grateful and would not hesitate in recommending this amazing team of professionals. Great value for money and much appreciated.'

    Elizabeth Gilfillan

    'Paul Cooper did what I can only describe as a fantastic job recovering over £300,000 from Barclays Bank.'

    Michael Morton

    'From our initial contact right through to a very satisfactory conclusion they have been extremely professional and kept us updated throughout. Highly recommend taking advantage of their services.'

    Geoff Aust

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