If you’re thinking about complaining, you might be joining a long queue of other students making similar complaints. Following widespread strikes dating back to 2018.
If you’d like to complain, the first step is to approach your university. They might be able to offer you some sort of compensation without you needing to take the complaint any further.
However, if you’re not lucky enough to receive a pay out – or if they offer you something that you deem not to be enough – students can complain to the Office of the Independent Adjudicator (OIA). However:
From what we have seen and heard, universities do not generally pay students any compensation other than very limited sums.
The OIA says: “an assessment of the quality of what has been delivered is likely to involve academic judgment, which we can’t look at . . . This means that we can’t look at a complaint . . . that an online teaching session was just not as good as it would have been face to face”. This is reflected in the OIA’s decisions to date from students whose teaching moved online.
There are strict time limits and you would need to carry out all work dealing with your university and then the OIA by yourself, without the benefit of claims assistance. By trusting and starting with us, we’ll take care of the whole process, compiling the case, collecting all the relevant paperwork, and following up with the university if they make things difficult, and keep you updated throughout the entire process.